Reference

How zeus38 Protects Your Privacy

When you open an account with us, your personal data and payment details stay encrypted and secure.

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REACH US DIRECTLY

How to Request or Update Your Data

Team online

Live Chat

Open a chat in your account dashboard any time. Our team in Jakarta and across Indonesia responds within two hours during operating hours to answer data access requests or help you update your profile.

Data Request Email

Email [email protected] with your account username and request type. We'll verify your identity and send your personal data export within five business days or advise on local law limitations.

Account Settings

Update your email, phone or address directly in Settings > Profile on desktop or mobile. Changes take effect immediately. Contact support if you need to modify identity details tied to withdrawals.

SECURITY & YOUR RIGHTS

How We Safeguard Your Information

Encryption

All data moving between your device and our servers uses SSL encryption. Your password is hashed; we never store it in plain text. Payment credentials from DANA, OVO, GoPay and QRIS are tokenised and never held on our systems.

Account Access Control

Your login is protected by a unique username and password you create. Enable two-factor authentication in Settings > Security to add a verification step. If you forget your password, we verify your email and identity before resetting.

Cookies and Tracking

We use cookies to keep you logged in, remember your preferences and detect fraud. You can manage cookie settings in your browser. Session cookies expire when you log out; persistent cookies help us recognise returning visitors.

Data Retention

We keep account and transaction records for the duration of your membership and for the period required by local law after closure. Identity documents are retained for withdrawal verification and audit trails.

Third-Party Sharing

We share data with payment processors (DANA, OVO, GoPay, QRIS networks) only to process your transactions. We do not sell or rent your personal data. Legal authorities may request data where local law permits and we receive a valid order.

Update Your Preferences

Email [email protected] to opt out of marketing messages, request a copy of your data or ask for account deletion. We respond within five business days and comply with requests where local law permits.

Privacy Policy Questions Answered

We collect your full name, email, phone number, date of birth and residential address. We verify this information to comply with local law and prevent fraud. Your password is encrypted and never stored in plain text. When you make a deposit, we also record which payment method you used—DANA, OVO, GoPay or QRIS—and the transaction amount.

We retain your account records and transaction history for the period required by local law in your region, typically for audit and regulatory compliance. Personal identity data used for withdrawal verification is kept as long as needed for financial record-keeping. You can request deletion where local law permits by contacting [email protected].

Yes. Email [email protected] with your account username and request a data export. We verify your identity against your account details and send you a complete record of your personal data, transactions and activity logs within five business days. You can also view your transaction history in your account dashboard under History.

Yes. We never store your payment credentials. When you deposit via DANA, OVO, GoPay or QRIS, we receive a secure token from the payment processor, not your actual card or account number. All communication between your device and our payment gateway is encrypted using SSL. Withdrawals are sent directly to the payment method you verified during sign-up.

We use cookies to keep you logged in, store your game preferences and detect fraudulent activity. Session cookies expire when you log out. You can adjust cookie settings in your browser preferences or disable them entirely, though this may affect your ability to play and save preferences. Accept our cookie policy during login to use the platform.

Change your password immediately in Settings > Security. Enable two-factor authentication if you haven't already. Then contact our live chat or email [email protected] right away with details of the unauthorized access. Our team will review your account activity and help secure it. Do not share your password or verification codes with anyone.

We share your data only with payment processors (DANA, OVO, GoPay and QRIS networks) to process deposits and withdrawals. We do not sell, rent or lease your personal information to marketing companies. We may disclose data to legal authorities only when we receive a valid court order or where local law permits. We never share your password or two-factor codes with anyone.

Related Pages

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